Seamless execution -
right people, right place, right time

Drug Store Channel Reset

The largest North American Drug Wholesaler wanted to improve service and information for 3,000+ independent pharmacies.

SPAR was brought in to replace a competitor and implemented a uniquely focused Dedicated Team. Our team built critical store relationships and provided product and store insight that was used to maximize varying layouts and needs.

Aggressive changeovers, new product cut-ins and resets increased sales 14.9% over non-SPAR serviced stores and achieved higher pharmacy satisfaction and retention rates. The program has been delivering continued success for nearly 10 years.

Testimonials


VP, Health Mart Pharmacy Operations, McKesson
Chuck Wilson

“When charged with providing front-end drugstore support for what has become a franchise of more than 3500 independent pharmacy retailers, McKesson needed a partner that not only had the required experience and expertise, but also had the ability to scale rapidly with our growth. SPAR has fit this bill perfectly.

They have become a critical component of our nationwide program to help our customers maximize the productivity of their front-end operations through the execution of monthly in-store merchandising initiatives and “as-needed” store resets and major remodels. SPAR has demonstrated the ability to be innovative, supportive, flexible, responsive and accountable. Beyond that, and perhaps most importantly, they have proven to be a proactive, collaborative partner that has helped us develop and provide a first-of-its-kind, industry-leading retail service support program to the independent community-pharmacy segment.”

Toy Category Shopability

The largest distributor of tabletop games was looking to drive sales and expand business by ensuring product placement and customer shopability. They were also searching for a new merchandising partner that could improve quality and execution.

SPAR coordinated date-specific merchandiser visits with new release shipments, executed weekly 2-day visit windows to maximize sales, and monitored execution via our real-time SPARview™ management tools.

Sales increased by 20-35% each quarter vs. prior year, three consecutive quarters.

Testimonials


Director, Channels at Koodo Mobile
Nancy Thomas

“SPAR Canada has been a valued partner to the Koodo team as we have grown our Canadian retail business over the last few years. Their experience and expertise has been a key factor in the success of our field sales team. We look forward to continuing our working relationship and evaluating further opportunities to work together.”

Movie Release Timeliness

For the major movie studios, it is imperative that new DVD and Blu-Ray releases are available to and catch the attention of shoppers on the release date. In an industry projecting $10 Billion in sales in 20151, as much as 50%+ happens within the first week of a release2.

For more than 20 years, SPAR has been successfully getting every major studio to the “retail show” on time – placing product, displays and P.O.P. Our one-day new release blitzes cover over 6,000 stores with an execution rate over 99.5% and Day 1 sales as much as 50%+ higher than forecast.

In addition, we continue to manage full inventory of 25MM+ items throughout the year, including low inventory and out-of-stock management, 10MM+ returns processed for open-to-buy, cycle count execution and full physical inventories, providing critical store and SKU-specific inventory information daily. Under our watch, in-stocks have improved to 98%.

  1. Michael Arrington, Sr. Analyst, IHS
  2. Nash Information Services, The Numbers

Testimonials


Business Development Manager, Salov S.p.A. Singapore Branch
Simone Tarabusi

“We started to collaborate with SPAR (Shanghai) in 2011 to arrange an important promotion with an important key account. Their promotion management definitely helped our group in reaching sales targets, implementing the daily off-take of our brand in-store.

We sincerely recommend SPAR to all those FMCG companies who want to improve their brand penetration in the Chinese market.”

Eyewear Success

In a category where display space is both essential and hard to come by, a Icon Eyewear was looking to increase its visibility through better merchandising.

To help achieve its growth objectives, SPAR built a flexible, store-specific merchandising and inventory replenishment program. We provided on-demand deployment based on sales requirements and our teams helped secure and maintain incremental display space.

Within 4 years, we helped the company reach 1,000,000 units sold and increase the number of retailers from three to ten. The client deemed it a huge success story, “couldn’t be any happier with the partnership” and “could not have asked for, nor expected more, from their own, very best employees”. The partnership has continued for more than 5 years and counting.

Testimonials


Director of Retail Services, Icon Eyewear
Dave Cotton

“We appreciate everything you have done to make this roll-out so successful. We could not have asked for, nor expected more, from our own very best employees. We are off to a tremendous start and I couldn’t be more happy with our partnership.”

Electronics Displays

A leading International Electronics Company needed a partner that could execute 20,000 store visits to build, replenish and maintain displays during a critical 6-week Holiday time frame.

They found the partner they were looking for in SPAR. We were able to quickly deploy national coverage to ensure full program compliance. In addition, through our SPARview™ Retail Service Operations System, we were able to provide real-time reporting to monitor thousands of weekly visits and make critical adjustments as needed.

The result was a 98%+ on-time execution rate and an average weekly sales increase of nearly 40% over non-SPAR serviced stores.

Testimonials


Director MPMO, Family Dollar
KELLEY COOPER

“Our partnership with SPAR has been tremendously instrumental as we continuously improve our third-party merchandising services. Together, we have collaborated on training, conducted performance audits, and implemented lessons learned. SPAR understands our need for accurate and timely execution, and they strive every day to meet our high expectations.”

Cosmetic Reset

When it comes to selling Cosmetics in the Drug channel, it’s critical to make sure you’re displaying what’s in when it’s in and not when it’s out. When the new spring collection comes out, there is a very small window to get it in the store and on the shelves.

A leading Drug chain utilized SPAR as its Dedicated Merchandising Partner because of our ability to execute complex fixture installs and full resets within this small window and improve performance. More product on shelf on time meant less backroom inventories and waste.

We provided Dedicated Teams managing workflow through our SPARview™ Retail Service Operations System to achieve 100% execution in all stores. Full resets under the budgeted hours of 120 per store across 2500 stores. Over 6MM SKUs merchandised. Over 1.1MM SKUs cut-in. Average sales increased nearly 10% over non-SPAR merchandised stores. Average inventory decreased over 9%. And, waste decreased almost 3%.

Testimonials


Business Development Manager, Salov S.p.A. Singapore Branch
Simone Tarabusi

“We started to collaborate with SPAR (Shanghai) in 2011 to arrange an important promotion with an important key account. Their promotion management definitely helped our group in reaching sales targets, implementing the daily off-take of our brand in-store.

We sincerely recommend SPAR to all those FMCG companies who want to improve their brand penetration in the Chinese market.”

Grocery Speed to Shelf

When a major Grocery company wanted faster new item cut-ins than what they were receiving, they turned to SPAR.

We provided Dedicated Teams who “owned” specific stores and guaranteed five-day cut-ins across full chain. 45 new items per week per store in 5 days or less.

The result was an increase in sales of $26.5MM and manufacturer funding of the program. “SPAR’s speed-to-shelf and category implementation program took us from a 1.5 to an 8 in just 5 months!”

Testimonials


VP, Health Mart Pharmacy Operations, McKesson
Chuck Wilson

“When charged with providing front-end drugstore support for what has become a franchise of more than 3500 independent pharmacy retailers, McKesson needed a partner that not only had the required experience and expertise, but also had the ability to scale rapidly with our growth. SPAR has fit this bill perfectly.

They have become a critical component of our nationwide program to help our customers maximize the productivity of their front-end operations through the execution of monthly in-store merchandising initiatives and “as-needed” store resets and major remodels. SPAR has demonstrated the ability to be innovative, supportive, flexible, responsive and accountable. Beyond that, and perhaps most importantly, they have proven to be a proactive, collaborative partner that has helped us develop and provide a first-of-its-kind, industry-leading retail service support program to the independent community-pharmacy segment.”

Dollar Channel Dedicated Team

Family Dollar was looking to find a partner to improve service to the over 8,000 store chain nationally with on-time quality execution of both the retailer and manufacturer initiatives, allowing store personnel to focus on the shopper.

SPAR built a flexible schedule of weekly, monthly and ad hoc visits.  Deploying a team of over 2,000 merchandisers visiting over 8,000 stores nationwide.  SPAR also provided an in-house dedicated Client Service Team at HQ.  And finally, we enabled real-time data with multiple pictures per store.  This all resulted in our ability to consistently execute 95% off all in-store initiatives in one week.

Testimonials


Director MPMO, Family Dollar
Kelley Cooper

“Our partnership with SPAR has been tremendously instrumental as we continuously improve our third-party merchandising services. Together, we have collaborated on training, conducted performance audits, and implemented lessons learned. SPAR understands our need for accurate and timely execution, and they strive every day to meet our high expectations.”

Burlington Assembly Roll-Out

Burlington wanted to improve timing of new item placement, improve the appearance of the furniture category within the stores and increase sales.

SPAR built a program to deploy assembly teams to build and place all new items within two weeks. We placed pricing and POP on each item and report real-time results and pictures.  The results were outstanding – an 80% sales increase in stores where SPAR assembled the new items versus stores doing it themselves.

Testimonials


Director of Retail Services, Icon Eyewear
Dave Cotton

“We appreciate everything you have done to make this roll-out so successful. We could not have asked for, nor expected more, from our own very best employees. We are off to a tremendous start and I couldn’t be more happy with our partnership.”

Staples

10+ years conducting store openings, closings, remodels, major reflow initiatives and special needs requests

Work closely with multiple Staples teams on planning and execution

Praised for our knowledge about their organization and how well we work within it

Average of 500 stores per year

Testimonials


Director, Merchandising Program Implementation, Staples
Mike Hern

“Thank you for coordinating the remodels in Staples store numbers 143, 653 and 953 with minimal lead time. I was working in store #143 all week and was especially pleased with your team’s attention to detail, customer service and overall professional approach to the job.”

Our Clients

Major brands and retailers around the world trust spar