Shoppers and Retailers See Benefits from AI in the Store

AI is reshaping in-store retail experiences – consumers want personalization and convenience, while retailers are seeing big gains in efficiency and cost savings. Our latest survey reveals how both groups are benefiting from AI, what’s working, and where the gaps still are.

Key Findings Include:

• 95-100% of retailers agree that AI positively impacts their store’s operations, efficiency, stocking demand, customer service and support with lowering costs
• 45-55% of consumers have positive perceptions for most aspects of AI, though slightly higher for digital assistants/personalized shopping lists and keeping products stocked (~60-70%)
• Younger shoppers embrace AI, older shoppers are cautiously curious

Want the full story and detailed stats?